FieldPulse vs ServiceTitan: Cost for a 25-Person HVAC Team

For a 25-person HVAC team, neither FieldPulse nor ServiceTitan publishes a per-seat dollar figure on its pricing page. Both use a “request a custom quote” model gated behind a contact form. This means no accurate cost projection for 25 techs can be built from public data alone; what follows is what each vendor discloses about plan structure and seat types, not a cost calculation.

Why there is no price table with dollar figures

The single most important fact for a buyer comparing FieldPulse and ServiceTitan is that both companies have moved entirely to custom, sales-assisted pricing. Neither page lists a monthly or annual rate for any tier, a per-technician add-on fee, or a minimum contract value. Both pages instead route visitors to a form asking for email, name, phone, company, and industry before any pricing conversation starts.

This is a deliberate shift away from the flat-rate, publicly listed pricing that some competitors in field service management still use. It also means any number you may have seen elsewhere, in a review site, a reseller’s blog, or a sales call summary, cannot be verified against the vendor’s own page as of 2026-08-10. Treat any such number as unconfirmed until it appears in your own quote.

What FieldPulse discloses about its structure

FieldPulse describes its pricing as seat-based rather than a flat per-user rate. According to the FieldPulse pricing page, a business buys a set number of seats upfront for a contract term, and the rate for each seat depends on what that seat needs access to:

• Full-access seats cover the complete platform: scheduling, dispatching, customer management, invoicing, estimates, pricebook, and reporting.
• Field-only seats are for staff who work exclusively from the mobile app. They can view assigned jobs, see job details and notes, upload files, and clock in and out with location tracking.

FieldPulse’s page names three package tiers by reference: an Essentials package (referenced as the base tier that Professional builds on), a Professional package (“everything in the Essentials Package plus many advanced features for growing businesses”), and an Enterprise package (“everything in the Professional package plus multi-location management and Open API access”), which the page notes uses “line and license-based pricing.” No dollar amount appears for any of the three.

For a 25-person crew, this seat model matters more than it would on a flat per-user platform: the actual monthly cost depends on how many of the 25 need full-access seats (office staff, supervisors, techs who quote and invoice) versus field-only seats (techs who only need job details and clock-in/out). FieldPulse does not publish the price differential between these two seat types, so that mix cannot be costed out from the public page.

What ServiceTitan discloses about its structure

ServiceTitan’s page also states its pricing is “designed to fit your business and goals, at any size” and is described as per-technician, without naming a rate. The ServiceTitan pricing page lists two named packages:

• Essentials: dispatching, scheduling, call booking, invoicing, pricebook, mobile estimates, payroll management, advanced reporting, commission tracking, and customizable memberships.
• The Works: the same feature list as Essentials, with “configurable payroll” replacing “payroll management” as the only stated difference in the source text.

ServiceTitan also lists a separate set of add-on modules under “Pro,” including Marketing Pro, Contact Center Pro, Pricebook Pro, Fleet Pro, Scheduling Pro, Dispatch Pro, and Field Pro (formerly Sales Pro). These are named as available upgrades, not included features, and none carries a published price. Every tier and every Pro add-on ends in a “Request Pricing” call to action rather than a number.

Plan structure comparison (features, not cost)

Since no dollar figures are published for either vendor, the table below compares what is disclosed about plan structure and seat types only. It is not a cost comparison.

	FieldPulse	ServiceTitan
Pricing model	Seat-based, full-access vs. field-only seats	Per-technician, tiered packages
Named tiers	Essentials, Professional, Enterprise	Essentials, The Works
Add-on modules	Not itemised in source text	Marketing Pro, Contact Center Pro, Pricebook Pro, Fleet Pro, Scheduling Pro, Dispatch Pro, Field Pro
Multi-location / API	Enterprise tier only	Not specified in source text
Published dollar price	None	None
Quote method	Custom quote form (company, industry, contact details)	Custom quote form (Request Pricing / Get Demo)

The arithmetic a 25-person crew would need, and why it cannot be done yet

A buyer comparing these two platforms for 25 people would normally want to see: cost at 1 user, at 3, at 5, at 8, and at the full 25, to find a break-even point against a competitor with public pricing. That arithmetic cannot be performed here because there is no confirmed per-seat rate for either FieldPulse or ServiceTitan to multiply.

What can be planned in advance, based on the disclosed seat model, is the shape of the quote request:

• FieldPulse: before requesting a quote, decide how many of the 25 people need full-access seats (dispatchers, office admin, techs who invoice and quote on-site) versus field-only seats (techs who just need job details and clock-in/out). This split is the input FieldPulse’s own FAQ says drives the rate.
• ServiceTitan: before requesting a quote, decide whether the crew needs Essentials or The Works, and whether any of the seven Pro add-on modules are required, since each is a separate line item on top of the base package.

Neither vendor’s page states a minimum seat count, an annual contract requirement, or a setup fee, so none of those can be included here either. If your sales conversation surfaces a minimum commitment or onboarding fee, that is new information beyond what the public page discloses today.

What could not be verified

As of 2026-08-10, the following could not be confirmed from either vendor’s pricing page:

• Any monthly or annual price, for any tier, from either FieldPulse or ServiceTitan.
• The dollar difference between a FieldPulse full-access seat and a field-only seat.
• The dollar difference between ServiceTitan’s Essentials and The Works tiers, beyond payroll management vs. configurable payroll.
• Prices for any of ServiceTitan’s seven named Pro add-on modules.
• Whether either vendor offers a free trial (FieldPulse’s FAQ lists “Does FieldPulse offer a free trial?” as a question but the source text does not include the answer).
• Payment processing rates, cancellation terms, or contract length for either platform.

No third-party review site, blog, or forum figure should be substituted for these gaps. If a number matters to your decision, get it in writing from the vendor’s own quote.

What to check before buying

1. Ask both vendors for a written, itemised quote for exactly 25 seats, split by full-access vs. field-only (FieldPulse) or by tier and Pro add-ons (ServiceTitan), so you can compare like for like.
2. Confirm contract length and cancellation terms in writing; neither is stated on the public pricing page.
3. Ask whether the quoted rate is per seat per month or a blended team rate, since FieldPulse’s page describes purchasing “a set number of seats upfront for your contract term.”
4. Get the Pro add-on prices itemised separately if evaluating ServiceTitan, since Marketing Pro, Dispatch Pro, Fleet Pro, and the others are not included in the base Essentials or The Works packages per the source text.
5. Verify payroll and worker classification obligations independently. Neither vendor’s payroll management feature substitutes for compliance with US Department of Labor or IRS employer requirements; check current guidance at irs.gov and dol.gov rather than relying on software feature descriptions.

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• ServiceM8 vs Kickserv: Cost for a 10-Person Plumbing Crew

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