ServiceTitan vs FieldPulse: What Plumbers Pay at Every Tier

Neither ServiceTitan nor FieldPulse lists a public price for plumbing contractors. Both vendors gate every plan behind a sales call, so the honest answer to what plumbers pay is: it depends on crew size, seat mix and whatever gets negotiated. This article lays out exactly what each vendor’s own pricing page confirms, and what it deliberately leaves out.

How ServiceTitan Prices Plumbing Work

ServiceTitan’s pricing page states its model plainly: “Our per-technician pricing is designed to fit your business and goals, at any size.” That is the only pricing mechanic the page confirms. Every package ends in a “Request Pricing” button, and no dollar figure, per-technician rate or minimum team size appears anywhere in the text.

The page names two packages directly: Essentials and The Works. Both list an identical core feature set for a plumbing operation:

• Dispatching
• Scheduling
• Call Booking
• Invoicing
• Pricebook
• Mobile Estimates
• Advanced Reporting
• Commission Tracking
• Customizable Memberships

The stated difference is payroll handling. Essentials lists “Payroll Management.” The Works lists “Configurable Payroll,” which reads as a deeper level of customization, though ServiceTitan does not define what that configuration unlocks or what it costs to step up. ServiceTitan also sells optional add-ons under a “Pro” label, including AI Virtual Agent, Marketing Pro, Contact Center Pro, Pricebook Pro, Fleet Pro, Scheduling Pro, Dispatch Pro and Field Pro, but none of these carry a published price either. Because each “Pro” product is sold separately from the base package, a shop evaluating ServiceTitan should treat the eventual quote as two numbers, not one: a base per-technician rate for Essentials or The Works, plus whatever combination of Pro add-ons the shop actually needs. Skipping this distinction is the most common way contractors end up surprised by an invoice that is higher than the number first quoted verbally on a sales call.

How FieldPulse Prices Plumbing Work

FieldPulse’s pricing page uses a different mechanic: seats, not technicians. The page states, “FieldPulse is seat-based. Full access seats and limited field seats, based on what your team needs.” It splits seats into two functional types:

• Full-access seats: cover the complete platform, including scheduling, dispatching, customer management, invoicing, estimates, pricebook and reporting.
• Field-only seats: limited to the mobile app, for viewing assigned jobs, job details and notes, uploading files, and clocking in and out with location tracking.

FieldPulse names three packages. The first is referenced by name in the Professional package’s own description, which reads “Everything in the Essentials Package plus many advanced features for growing businesses.” That confirms an Essentials tier exists even though its own card copy is not fully separated in the scraped text. Above Professional sits Enterprise, described as “Everything in the professional package plus multi-location management and Open API access,” and the page separately notes Enterprise uses “Line and license-based pricing,” a phrase FieldPulse does not define further.

As with ServiceTitan, every FieldPulse tier ends in “Request Pricing” or “Get a Custom Quote.” No seat rate, no minimum seat count and no dollar figure is published. Because the seat model separates full-access from field-only users, the total seat count a shop reports to sales is not the same as its headcount: a field-only tech who also fills in at the front desk on rainy days may need to be counted as a full-access seat, and getting that classification wrong before the quote call can understate the real monthly cost once the account is live.

Side by Side: What Each Vendor Confirms

	ServiceTitan	FieldPulse
Pricing unit	Per technician	Per seat (full-access or field-only)
Named tiers	Essentials, The Works	Essentials, Professional, Enterprise
Published rate	None — “Request Pricing”	None — “Get a Custom Quote”
Core features at entry tier	Dispatching, scheduling, call booking, invoicing, pricebook, mobile estimates	Customer management, scheduling and dispatching, work order management, estimates and invoices, mobile app
Top-tier extras	Configurable payroll	Multi-location management, Open API, line and license-based pricing
Add-on products	Marketing Pro, Fleet Pro, Dispatch Pro, and others (unpriced)	Not itemized beyond the three core tiers

Both columns end the same way: a quote request, not a number.

What This Means for Your Own Quote

Because neither page publishes a rate, there is no way to build a real cost table for a crew of 1, 3, 5 or 8 plumbers without guessing, and guessing is exactly what this comparison will not do. What the source pages do let a contractor calculate in advance is the shape of the quote they should expect to receive:

For ServiceTitan, the rate will scale with technician headcount, not office staff, since the page frames pricing as per-technician. A shop with 5 plumbers and 2 dispatchers should expect the quote to hinge mainly on the 5, not the 7, though ServiceTitan does not confirm whether office seats are billed separately or bundled. Once a per-technician rate is actually quoted, the total annual software cost is simply that rate multiplied by technician count, multiplied again by the number of billing periods in the contract — the same arithmetic a shop already uses for payroll, just applied to a software line item instead of a wage. The missing variable is not the math; it is the rate itself, which only appears after a sales call.

For FieldPulse, the rate depends on the seat mix, not headcount alone. A shop with 3 full-access seats (owner, dispatcher, office admin) and 5 field-only seats (techs who only need job assignments and clock-in) should ask for a quote broken out by seat type, since the page confirms the two seat classes carry different capabilities and, implicitly, different costs. Once separate per-seat rates are quoted, total cost is the full-access rate times 3, plus the field-only rate times 5, summed together — again a calculation the shop can run itself the moment two numbers, rather than one blended figure, come back from sales. Asking for the breakdown up front avoids having to reverse-engineer the split later from a single combined invoice.

In both cases, the only way to get an actual number is to request pricing and ask the vendor to itemize by role, because the public pages stop short of that detail by design.

What We Could Not Verify

Both vendors were reachable and both pricing pages loaded correctly on 2026-08-11. Nothing in this comparison is missing because a vendor site was down. The gap here is that neither company publishes:

• A dollar amount, at any tier, for either product
• A minimum or typical technician/seat count for a small plumbing shop
• Setup fees, onboarding fees or contract length
• Payment processing rates for either platform’s built-in payments (ServiceTitan lists a “Payments” and “Integrated Financing” product; FieldPulse lists “FieldPulse Payments” and “FieldPulse Financing”), with no processing percentage stated for either
• Whether a free trial exists for either product (FieldPulse’s own FAQ list includes the question “Does FieldPulse offer a free trial?” but the answer text was not present on the page)
• Cancellation or downgrade terms if a shop’s technician or seat count shrinks mid-contract
• Whether pricing differs by trade — both vendors serve HVAC, electrical and other trades alongside plumbing, and neither page states whether plumbing-specific pricing differs from the general rate

Because none of these figures appear in either vendor’s published source, they are left out of this article entirely rather than estimated.

What to Check Before Buying

Before requesting a quote from either vendor, a plumbing contractor should have these numbers ready, since both sales processes will ask for them:

1. Exact headcount by role — for ServiceTitan, count technicians separately from office staff; for FieldPulse, sort staff into full-access versus field-only seats.
2. Contract length tolerance — neither page states term length, so ask directly whether pricing requires an annual commitment.
3. Add-on needs — ServiceTitan’s Pro products (Marketing Pro, Fleet Pro, Dispatch Pro, and others) and FieldPulse’s Payments and Financing products are separate line items on top of the base package; confirm whether the initial quote includes them or not.
4. Payment processing rate — since neither vendor states a processing percentage on realistic job volume, get that figure in writing before assuming built-in payments are cost-neutral against a third-party processor.
5. What “configurable” or “custom” actually unlocks — both ServiceTitan’s “Configurable Payroll” (top tier) and FieldPulse’s “Line and license-based pricing” (Enterprise) are described in vague terms; ask the sales rep for the specific mechanics before treating either as a reason to upgrade.
6. Seasonal headcount swings — plumbing crews often add subcontractors or seasonal help during peak months; ask both vendors whether seats or technician slots can be added and removed mid-year without a full contract renegotiation, and whether doing so changes the per-unit rate.
7. Data export and offboarding terms — neither page addresses what happens to job history, customer records or pricebook data if the shop switches vendors later; get this in writing before signing, not after.
8. Who counts as a “seat” versus a “technician” in edge cases — office staff who occasionally run jobs, or techs who occasionally answer phones, should be classified explicitly in the quote request so the final invoice matches expectations.

Until a contractor has a written quote from each vendor covering the same headcount and seat mix, any comparison of ServiceTitan and FieldPulse pricing is a comparison of tier names and feature lists, not of cost.

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