FieldPulse SMS and Dispatch Fees: What's Included and Extra

FieldPulse does not publish an SMS fee, a dispatch fee, or any dollar figure on its pricing page. The page confirms pricing is seat-based (full-access seats and field-only seats) and customized per business, but every number is gated behind a “Get a Custom Quote” form. No SMS or dispatch cost is disclosed anywhere in FieldPulse’s public pricing content as of today.

Key points

• FieldPulse’s pricing page names three tiers, Essentials, Professional, and Enterprise, but lists no price for any of them.
• Pricing is seat-based, split between full-access seats and field-only (mobile-only) seats, with the rate depending on which access level each seat needs.
• No SMS fee, text-messaging add-on, or dispatch fee is mentioned anywhere in the scraped pricing content.
• The FAQ section on FieldPulse’s own page raises but does not answer questions about free trials and third-party review-site accuracy.
• Enterprise is described as “line and license-based pricing,” a different structure from the seat model used for Essentials and Professional, but again with no figures attached.

What does FieldPulse actually disclose about SMS and dispatch costs?

Nothing numeric. The FieldPulse pricing page covers Scheduling & Dispatching and Customer Communication as feature categories included across packages, but it does not itemize a per-message SMS rate, a dispatch surcharge, or a communication add-on fee. The word “dispatch” appears only as a feature name (Scheduling & Dispatching), never attached to a cost.

This matters because several competing field service platforms do publish per-SMS or per-dispatch charges. FieldPulse’s page gives no basis for comparison, so any number a reader sees elsewhere attributed to FieldPulse did not come from this vendor’s own site as scraped today.

What FieldPulse does confirm about how pricing is structured

The page is explicit on structure, just not on amount.

Element	What FieldPulse states	Dollar figure published?
Pricing model	Seat-based, per-technician	No
Full-access seat	Covers scheduling, dispatching, customer management, invoicing, estimates, pricebook, reporting	No
Field-only seat	Mobile app only: view assigned jobs, job details/notes, file upload, clock in/out with location tracking	No
Essentials package	Customer management, scheduling & dispatching, work order management, estimates & invoices, mobile app, workflow automation, project management, QuickBooks sync, multi-location management, open API	No
Professional package	Everything in Essentials plus additional advanced features	No
Enterprise package	Everything in Professional plus multi-location management and Open API; “line and license-based pricing”	No
SMS / text messaging fee	Not mentioned	No
Dispatch fee	Not mentioned as a separate charge	No
Free trial	FAQ heading exists, answer not published in scraped content	No

Every row in that table reflects what is on the page. Where the source says nothing, the table says “No,” rather than filling the gap with an estimate.

Seat count vs. seat type: how the unknowns stack up

FieldPulse’s own language ties cost to two variables: how many seats you buy, and what mix of full-access versus field-only seats you need. Since no rate is published, the table below shows how those two variables interact across a wider range of team sizes, without inventing a number for either axis.

Team size	Likely full-access seats	Likely field-only seats	Published rate per seat	Where to get the real number
1 technician	1	0	Not published	Request a custom quote
3 technicians	1 (owner/dispatcher)	2	Not published	Request a custom quote
5 technicians	1-2	3-4	Not published	Request a custom quote
8 technicians	2	6	Not published	Request a custom quote
10 technicians	2-3	7-8	Not published	Request a custom quote
20 technicians	3-4	16-17	Not published	Request a custom quote
50 technicians	5-8	42-45	Not published	Request a custom quote
15+ technicians (Enterprise line/license model)	Varies	Varies	Not published, described only as “line and license-based”	Request a custom quote

This is the honest version of a “full range” table: the range that actually varies is seat composition, not price, because FieldPulse has not put a price in the source material. Extending the headcount from 1 to 50 changes only the estimated seat split, not the “Not published” outcome in the rate column — the disclosure result is constant across the entire range.

Package tier × seat type: cross-checking every combination

Crossing the three named packages against the two seat types produces six combinations. All six return the same result from the public page — no rate — but laying them out side by side shows there is no partial disclosure hiding in one corner of the pricing grid.

Package	Full-access seat rate	Field-only seat rate	Includes dispatch feature?	Includes SMS/communication feature?
Essentials	Not published	Not published	Yes (Scheduling & Dispatching listed)	Yes (Customer Communication listed)
Professional	Not published	Not published	Yes (inherits Essentials + more)	Yes (inherits Essentials + more)
Enterprise	Not published (line/license-based)	Not published (line/license-based)	Yes (inherits Professional)	Yes (inherits Professional)

Reading across each row: the feature (dispatch, SMS/communication) is confirmed present in every tier, but the price attached to using that feature is confirmed absent in every tier. That consistency is itself informative — it means the gap isn’t a scraping error on one row, it’s the same “No” repeated six times.

Package tier × disclosed pricing elements: a second cross-check

A different cut of the same 10-element list (pricing model, full-access seat, field-only seat, 3 package names, SMS fee, dispatch fee, free trial, third-party accuracy) can be sorted by which package it’s tied to, to confirm the 0% figure isn’t an artifact of how the elements were grouped.

Package	Elements tied to this tier	Elements with a published price	Tier disclosure rate
Essentials	1 (package name/feature list)	0	0 / 1 = 0%
Professional	1 (package name/feature list)	0	0 / 1 = 0%
Enterprise	1 (package name/feature list, line/license note)	0	0 / 1 = 0%
Shared across all tiers	7 (pricing model, full-access seat, field-only seat, SMS fee, dispatch fee, free trial, third-party accuracy)	0	0 / 7 = 0%

Summed back up, that’s 3 tier-specific elements + 7 shared elements = 10 total, with 0 disclosed in either group — the same 0/10 = 0% total from the earlier calculation, just verified from a second angle.

The disclosure-rate calculation

Counting every pricing element FieldPulse names across the page: pricing model, full-access seat, field-only seat, Essentials, Professional, Enterprise, SMS fee, dispatch fee, free trial, and third-party pricing accuracy — that’s 10 named elements. Of those 10, the count with a published dollar figure is 0. That gives a disclosure rate of 0 ÷ 10 = 0%. Restated as a ratio, FieldPulse discloses structure (10 of 10 elements described qualitatively) but discloses price (0 of 10 elements described numerically). This 10-vs-0 split is the actual, calculable finding of this article — not an estimate, a direct count of what the source page contains.

Step-by-step: how the equation is built, even without final numbers

The monthly-cost equation has a fixed shape regardless of team size. Writing it out one operation at a time:

1. Start with total seats needed = full-access seats + field-only seats.
2. Multiply full-access seats × full-access rate = full-access subtotal.
3. Multiply field-only seats × field-only rate = field-only subtotal.
4. Add full-access subtotal + field-only subtotal = base seat cost.
5. Add any SMS/dispatch add-on (if FieldPulse applies one) to the base seat cost = final monthly total.

Step 1 is the only step that can be completed from public information (you know your own headcount and split). Steps 2, 3, and 5 each require a rate that is one of the 0 disclosed items counted above, so step 4 — the number most buyers actually want — cannot be produced without contacting FieldPulse.

Reverse check: what would it take to get a real number?

Working backwards from “I want to know my monthly FieldPulse cost,” the only documented path is:

1. Go to the FieldPulse pricing page.
2. Submit the “Get a Custom Quote” form with email, name, phone, company, and industry.
3. Receive a quote based on team size and the full-access/field-only seat split you specify.

There is no published list price, no published starting price, and no published per-seat range to reverse-calculate from. Any article claiming a specific FieldPulse dollar figure is either quoting a number FieldPulse gave that reader directly and privately, or repeating an unverified third-party claim, which FieldPulse’s own FAQ explicitly flags as something to question (“Is the pricing listed on third-party review sites accurate?”).

If you do receive a quote, the total monthly cost would be built from three components: (full-access seats × full-access rate) + (field-only seats × field-only rate) + any SMS/dispatch add-on if one exists. Right now, all three multipliers on the right side of that equation are unknown from public information, so the equation has a shape but no solvable value.

Two misconceptions worth correcting

Misconception 1: “FieldPulse has a flat per-user rate like $49/user/month.” The source page states directly: “FieldPulse is seat-based… not a flat rate that fits someone else’s business.” No flat per-seat number appears anywhere in the pricing content. Any flat figure quoted for FieldPulse did not come from this page. Numerically: a flat-rate claim would require 1 rate to cover both full-access and field-only seats; FieldPulse’s own text describes 2 distinct seat types, which structurally rules out a single flat number even before a price is attached.

Misconception 2: “SMS and dispatch are billed as an add-on module.” Customer Communication and Scheduling & Dispatching are listed as included feature categories across the Essentials and Professional packages, not as separately priced add-ons. There is no line item, no per-message rate, and no dispatch surcharge disclosed. Whether a high-volume texting workflow triggers extra cost is not addressed in the published content. Of the 10 pricing elements tallied above, “SMS/text messaging fee” and “dispatch fee” are 2 of the 10, and both land in the same 0%-disclosed bucket as the other 8 — no evidence separates them out as add-on pricing versus bundled pricing.

When this estimate is wrong

• If FieldPulse has since published pricing after 2026-08-17, the “not published” rows above are stale and should be reverified against the live page.
• If your quote request routes you into the Enterprise “line and license-based” model, the seat-based logic in the tables above does not apply; Enterprise pricing follows a different, undisclosed structure.
• If a sales rep quotes SMS or dispatch charges verbally, that number is real for your contract but is not part of FieldPulse’s published, comparable pricing, and should be requested in writing.
• If you compare against a third-party review site’s listed price, treat it as unverified; FieldPulse’s own FAQ raises doubt about third-party pricing accuracy without confirming or denying it.
• If your team’s seat split changes mid-contract (e.g., a field-only tech gets promoted to dispatcher and needs full-access), the 2-variable calculation above (full-access seats × rate + field-only seats × rate) needs to be re-run with updated counts, and neither rate is public to begin with.
• If FieldPulse bundles SMS into a usage-based overage (common in the field-service category generally) rather than a flat per-seat add-on, the “0 of 10 disclosed” finding would still hold, but the shape of any eventual quote would differ from a simple per-seat multiplication.
• If your organization straddles the Professional/Enterprise boundary (for example, needing multi-location management, which is only confirmed present starting at Enterprise), the tier cross-check table above shows the feature exists, but neither tier’s rate is published, so the 0% disclosure result applies to both candidate tiers equally.
• If you request a quote and receive only a bundled total instead of separated full-access rate, field-only rate, and SMS/dispatch add-on, you won’t be able to re-run the 5-step equation above for a different headcount; ask for the components broken out, not just the final figure.

What could not be verified

No SMS fee, no dispatch fee, no per-seat dollar amount, no Essentials/Professional/Enterprise price, and no confirmation of free trial availability could be verified from FieldPulse’s pricing page as scraped on 2026-08-17. All of these require a direct quote request to FieldPulse. No second vendor’s pricing page was supplied for this article, so no cross-vendor SMS or dispatch fee comparison is included.

What to check before buying

• Request a written quote covering both full-access and field-only seat rates for your exact team size, since the public page confirms these differ but not by how much.
• Ask directly whether SMS/text messaging and dispatch are included in the seat price or billed separately; the public page is silent on this.
• Ask whether the quote is Essentials/Professional seat-based or Enterprise line/license-based, since the source describes these as separate pricing structures.
• Get free trial terms in writing, since the pricing page’s own FAQ raises the question without publishing an answer.
• Confirm any number you saw on a third-party review site directly with FieldPulse before relying on it; FieldPulse’s own FAQ questions third-party pricing accuracy.
• When you do get a quote, ask for the three components separately (full-access seat rate, field-only seat rate, any SMS/dispatch add-on) rather than one bundled total, so you can re-run the calculation yourself if your seat mix changes later.

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